Our policy on refunds for VATCompass services.
This Refund Policy forms part of and should be read alongside our Terms of Service. It applies to all purchases made through VATCompass (vatcompass.com). This policy explains how refunds work for VATCompass services and supplements Section 6 of our Terms of Service. If there is any conflict, the Terms of Service prevail.
Reports are generated automatically after you submit your intake. Payments for reports are non-refundable, except in the following case: if a technical fault on our side prevents delivery of your report, or makes the delivered report unreadable or incomplete, we will at our discretion re-deliver the report or refund your payment in full. Incomplete or inaccurate intake information is not a reason for a refund. If you entered an incorrect email address, or the report went to your spam folder, contact us and we will resend it to the correct address. Requests must be sent to contact@vatcompass.com within 14 days of purchase.
Your report is based only on the information in your intake. Incomplete or inaccurate intake information may lead to an incomplete or inaccurate report.
Agency credit packages (Starter, Base, Pro, Premium) are non-refundable once issued, except in the event of a Company error in processing your order.
Credits are valid for 12 months from the purchase date. Unused credits that expire at the end of the validity period are not refundable or transferable.
If you wish to discuss the terms of your agency package before purchase, contact us at contact@vatcompass.com.
If you are a consumer (an individual purchasing for personal use rather than business purposes) located in the EU or EEA, you may have statutory rights under the Consumer Rights Directive. However, by completing our intake form and submitting business information, you are acknowledging that you are purchasing a professional B2B service. Our service is explicitly designed for businesses, not consumers.
If you believe you have statutory consumer rights that override this policy, please contact us at contact@vatcompass.com and we will review your situation in good faith.
To request a refund (where eligible under this policy):
Refunds are processed via your original payment method through Paddle and typically appear within 5 to 10 business days, depending on your bank or card issuer.
We will acknowledge your request within one business day and confirm our decision within three business days.
If you are dissatisfied with our decision on a refund request, please write to contact@vatcompass.com with "Dispute" in the subject line. We will review your case.
If we are unable to resolve a dispute to your satisfaction, you may have the right to refer the matter to an alternative dispute resolution body or your national consumer protection authority, subject to applicable law.
Refund enquiries: contact@vatcompass.com
